Privacy Policy

1. Introduction

Kaynix AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information when you use the Kaynix AI Shopping Copilot on your e-commerce platform.

2. Information We Process

2.1 Product Catalog Data

• Product Information: We analyze product titles, descriptions, prices, and attributes to provide accurate recommendations
• Page Structure: We process your site's navigation, filters, and layout to enable real-time page control
• Inventory Data: Real-time stock levels and availability to ensure accurate guidance

2.2 Customer Interaction Data

• Conversations: Anonymous chat transcripts to improve our AI's understanding and responses
• Shopping Behavior: Aggregated patterns like filter usage, product views, and purchase paths
• Performance Metrics: Conversion rates, engagement metrics, and system performance data

2.3 Data We Do NOT Collect

• Personal customer information (names, emails, addresses)
• Payment or credit card information
• Customer account credentials
• Personal identifiers beyond anonymous session IDs

3. How We Use Data

• Provide AI Shopping Assistance: Power real-time product recommendations and page navigation
• Improve AI Performance: Train our models to better understand shopping intent and product relationships
• Generate Analytics: Provide you with insights on conversion improvements and customer behavior
• Technical Operations: Monitor system health, debug issues, and ensure reliability

4. Data Security & Storage

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Infrastructure: Hosted on SOC 2 certified cloud infrastructure
• Access Controls: Strict role-based access with audit logging
• Data Retention: Conversation data retained for 90 days, aggregated analytics for 12 months

5. Data Sharing

We do not sell, trade, or share your data with third parties, except:

• Your Analytics: You have full access to your own store's performance data
• Service Providers: Essential partners (hosting, AI processing) under strict NDAs
• Legal Requirements: Only when required by law or valid legal process
• Aggregated Insights: Industry benchmarks using fully anonymized data

6. Compliance & Certifications

• GDPR Compliant: Full support for EU data protection requirements
• CCPA Compliant: California privacy rights respected
• SOC 2 Type II: (In progress) Independent security audit
• PCI DSS: We never touch payment data

7. Your Rights

• Data Access: Request a copy of data we process for your store
• Data Deletion: Request removal of specific data sets
• Data Portability: Export your analytics and performance data
• Opt-out: Disable specific data collection features

8. Pilot Program Specific Terms

• Early Access: Pilot participants may experience additional data collection for product improvement
• Feedback: Optional feedback sessions are recorded with consent
• Special Pricing: Pilot data helps us optimize the product in exchange for preferred pricing

9. Updates to This Policy

We may update this policy as our service evolves. We will notify you of material changes via:

• Email notification to pilot program contacts
• Dashboard notification in the merchant portal
• 30-day notice for significant changes

10. Contact Us

For privacy questions or to exercise your rights: